00531naa#a2200169#i#450# EN\\bibl\58710 20240509135445.4 2312-3184 20140325b2014####ek#y0engy0150####ca RUS RU The petitions, complaints: similarities and differences Journal article Irkutsk East Siberian institute of the Ministry of Internal Affairs of the Russian Federation 2014 7 с. Journal article local Zelenskaya Y vestnikesiirk.ru