@article{Zelenskaya2014the,
author={Zelenskaya, Y..},
title={The petitions, complaints: similarities and differences},
journal={Vestnik of the East Siberian institute of the Ministry of internal affairs of the Russian Federation},
publisher={East Siberian institute of the Ministry of Internal Affairs of the Russian Federation},
year={2014},
pages={33-40},
volume={},
issue={1},
}